Our Consulting Procedures
Handy guidelines on our consulting procedures at Preferred Solutions
Consulting & Support
How We Work: Our Consulting Procedures
For all Consulting assistance required, please follow the following procedures
Preferred Solutions Eastern Cape is always ready to assist. We have been supporting our valued clients since 1990 and have developed highly effective procedures when it comes to consulting and support, to deliver a great service in a timely manner.
To help our clients understand the way we work, take bookings and schedule our consultants, we have listed our consulting procedures in short below.
Our Consulting Procedures
When requiring support, contact our office to be assigned to a consultant
To ensure you receive the best possible assistance, we strongly encourage you to phone our office. Our receptionist will direct your call to the support department, where you will be assigned to a consultant, or an appointment will be scheduled for the first available timeslot.
Please note that our consultants are often busy on-site with clients during the day and may not always be able to take calls immediately. We also respect our clients’ time while consultants are working on-site and aim to minimise interruptions.
Our office number for support is 041 365 4223.
On-site and Remote Support
The consultant will schedule an appointment for the first available timeslot, and a confirmation will be emailed to you, which you kindly need to accept.
Telephonic Support - 15 Minutes or Less
Telephonic support is available directly from our consultants.
Kindly note: All calls are attended to in the order in which they are received and become chargeable after 15 minutes.
Support Requested via e-mail
If you are requesting support via e-mail, please send your request to support@prefsolec.co.za
You may also request support through our website.
If you are emailing a consultant directly, please ensure that you always cc support@prefsolec.co.za
. This is very important, as consultants may not always be available to read and respond to emails immediately due to their schedules.
To ensure you receive timely support, a booking may be made with the first available consultant.