Our Consulting Procedures
Handy guidelines on our consulting procedures at Preferred Solutions
Our Consulting Procedures at PREFERRED SOLUTIONS
For all Consulting assistance required, please follow the following procedures
Preferred Solutions Eastern Cape is always ready to assist. We have been supporting our valued clients since 1990 and have developed highly effective procedures when it comes to consulting and support, to deliver a great service in a timely manner. To help our clients understand the way we work, take bookings, and schedule our consultants, we have listed our consulting procedures in shot below.
1. When requiring support, always phone our office to be assigned to a consultant
To be best assisted, we strongly encourage you to phone our office. Our receptionist will put you through to support department from where you will be assigned to a consultant, or an appointment will be made for the first available timeslot. Remember that our consultants are mostly busy at clients during the day and cannot always take your phone call. Also, we respect clients” time while on the job, and would like to keep interference to a minimum (as you as a client would expect while a consultant is working on your problems).
Our office number for support is 041 365 4223.
2. On-site and Remote Support
The consultant will schedule an appointment with the first available timeslot and a confirmation will be emailed, which you kindly need to accept.
3. Telephonic Support - 15 Minutes or Less
Telephonic support is available from our consultants.
Kindly note: All calls are attended to in the order in which they are received and become chargeable after 15 minutes.
4. Support Requested via e-mail
If you are requesting support via e-mail, please send emails to [email protected]
You can also request support directly through our website by clicking here.
If you are emailing a consultant directly, please make sure to always cc [email protected] – This is very important, since the consultants are not always available to read and answer their emails immediately or even the same day, depending on their schedule.
To make sure you receive timely support, we will then rather make a booking for you with a different consultant.